Customer Comment Page

CUSTOMER COMMENTS ON PRODUCTS
AND SERVICE


The following are comments we have received as feedback from our customers.
They are "unabridged" comments we have received either by email
or letter. If e-mail, the comments are simply "copied and pasted"directly
from the e-mails (typos and all). Complete names have been omitted for obvious reasons.






Order  arrived.  Exotic Plumeria has top quality plumeria and I am
very happy to have ordered from you.  Will do business again and it
was my pleasure doing business with you.  ALL of your professional
hard work is reflected in the lovely, healthy, plumeria you have!!

                            Sincerely,

                          James   Mar  /  2012



I received my plumeria yesterday, and I just wanted to let you know
that it was so worth the wait!
It is beautiful!  I can’t wait for it to bloom.  It’s
very healthy, and the roots are incredible!

Thank you so very much!


Your new websitie is awesome. There are so many ways to find what I want.  Thanks

for making it so easy to shop adn find whast I am looking for.  I just place an order and

"it was so easy a caverman could do".  Sorry for that, but I could not resist.  Also, your pictures

are awesome.  I have ordered from your site many times before and I am a  very happy customer.

Thank you very much. You guys are top notch with regard to customer service. Richard

I was just checking my Email to remove old ones and saw the comment
I made about your fantastic website. WELL........I hadn't seen anything yet.
When I opened that box that arrived this morning I nearly went into hysterics
when I saw how - yes - FANTASTIC the cuttiings are. You'll be hearing from me again
in a year or so, I just hope I do my part well. Depending on how everything goes I may
want a couple more soon. So, thank you, thank you, thank you. I'll spread the word among my
friends. Lynn

Just wanted to let you know that the Plumeria we ordered last
May has sprouted four beautiful new leaves and has
the buds for four more on the way.
We LOVE to see its quick progress on such a healthy stock
... Thank you, Thank you!!!! M. S in MN,

Your nursery is so wonderful, and Esther was great and answered all my many questions in detail.
I used to live in Hawaii, and visiting your nursery was like visiting a Hawaiian island near Tampa.
Mahalo for a very nice experience.

I would like to inform you that I received the cuttings
yesterday in very good condition. Thank you very much for the extra rooted cutting,
it is very nice of you, what is it?
The rest of the cuttings are developing magnificently.
Thank you EXOTIC PLUMERIA. Best regards Anton G
Malta

Today, I was very pleased to receive a beautifully branched
rooted replacement tree from Exotic Plumeria. The replacement
tree far exceeded my expectations and I know it must be valued
at more that my original order. It is very nice in these
times to do business with a company that stands behind its product.
Once again, thank you for your prompt attention to this matter and I
am looking forward to doing business with you in the future, Donald

Just had to drop you a line. We have been in your nursery quite a few times this spring.
A couple times we spent small amounts and a couple times
quite large purchases over $1,000. The thing I wish to commend you for is,
that we received very courteous and knowledgable service every time, regardless
of how much we were spending. We will certainly be back. It
is so uncommon to see people with such a passion for what they sell
and back it up with such courteous service. Thanks, Beth,
plus the quality of your plumeria is the best we have ever seen.


My wife just got around to getting out her plumeria this week
for concerns of outside air temperature, and
they are doing great. Having gotten plants from other sources,
we certainly did not expect the level of quality that comes from you guys.
Those trees (from cuttings) make my girls very happy. Since
it is my job to keep them that way I appreciate those that help me with that.
you guys are great.Once again thanks. Bryon

I received my replacement cutting & can't tell you how HEALTHY it was
when it arrived !! I planted it the day I rec'd it and I can already see
the tiniest of leaves beginning to stand up. Thank you for your awesome service ! You can believe I will be
back as an extremely satisfied customer. Kelli,

I ordered from you before and I was 1000% percent satisfied. Would it be possible to visit
your facility. I can make a donation.....Abran Abeyta,

Thanks for the super service. The plant arrived Monday 6/13 in beautiful condition and is enjoying our
95 degree heat and sun. Many thanks again! -Jim

Even though we are a commercial account (Landscaper in Miami area),we felt we had to send you our greatest
thanks for the shipment of trees we received last week. You met our specifications and far surpassed them.
The trees were so much nicer that we had expected or for that matter had ever seen. The plumeria we find in the
Miami area are nowhere near as full and healthy as we received from you. You can count us as a new regular customer.
It is so rare to get more than you pay for these days.We did not know that plumeria could look like the ones we received.
Our order was for 2-10 to 12 ft Celadine trees,3-8 to 10 ft Singapore and 3-6 to 8 ft Singapores.We honestly did not know
that trees this height could have the spread these trees had, and the number of growth tips was simply amazing.
Once again our heartfelt thanks.

Thank You so much for your amazing service. Your prices
are as published with no hidden costs, the email confirmation was
greatly appreciated, delivery time was so quick I couldn't believe it,
and my mother was thrilled! I work for the airline industry and I
am knee deep in customer service everyday, so I feel I am an expert
in judging excellent customer service and your company is five star!
I will recommend your company to everyone. It really was a pleasure
doing business with you. Sincerely,



Could you send me 5 copies of the EXOTIC Color Catalogs.
Please let me know the total cost with shipment by USPS to
Tahiti,French Polynesia. Payment by credit card.
The plumeria cuttings I ordered from you last year ,
are growing nice and plump.Thank you. Looking forward
to your reply,
Jean-Pierre.

I purchased a tangerine plumeria cutting from you online for my wife
as an anniversary gift here in Cincinnati last September. Unfortunately,
the cutting developed stem rot within about two weeks. I called Josh
and he offered some advice at how to possibly save it though said the
outlook wasn’t very good and said to call him back if it didn’t make it.
When it didn’t make it, I called back and Josh again was very helpful.
He promised to send another cutting right away though I was a bit gun
shy not sure how the cutting would take this late in the year and asked
him we could prolong shipment until late winter/early spring at which
point he suggested that may be best. Well, about a week later he called
back and said he stumbled across a well established cutting with a good
root cluster and would be happy to ship it then or in the spring
whichever I preferred. I took him up on it and a few days later he
shipped the replacement. It is now starting its spring growth and I look
forward to its future blooms.
Thank you to you and Josh for standing behind your product…it’s refreshing
in this day and age when consumers have to take the initiative instead of
just doing good business. Mahalo,
Mark in Cincinnati

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